FAQ

         How do I know you are not scammers?

Dear customer we are an official supplier of  Geneza Pharmaceuticals, Balkan Pharmaceuticals, Sciroxx so you may check us at their official website.We do also have a forum supposed for our customers, you may register there and interact with them and ask about us.

                         How to place an order?

Firstly you have to sign up at our store, after signing up an account will be created in our database and we'll be always able to check your order status.
After the account is created you have to log in .Now you are able to purchase anything you see on the site.
We have different categories of products,You may see them all in the bottom left side of the website.
So, explore the gear and when you see the needed product, just enter the required amount in the field near to it's name and click on "Buy Now".
You'll be redirected to the "Shopping Cart manager", if you'd like to add more products to your shopping cart you have to click on "Continue Shopping", if the ordered products are enough you have to click on "Update Shopping Card" and then on "CheckOut" button.
On the next step will be displayed the terms and conditions, you have top read them and accept all if you really want to purchase, then click on Continue.
A new submission form will be displayed. There you need to enter the information related to your address. Please take care to fill it all and correctly as it is very important, we won't reship if the package is sent to a wrong address.
After the address is filled in, just click on continue, check again if the address is correctly spelled and continue.
You'll see the status of your order.
It will be unpaid and pending as you haven't paid for it yet.
If you want to keep the order and pay for it later you may leave the payment section and send the payment later. In the case you really want to pay for it , choose the preferred payment option and see the "Payment Instructions" from F.A.Q.


     How to Pay Via Western Union (WU) or Money Gram?

When you are using WU or MG it is a simple money transfer. You are just sending your funds from your location to another one.
All the info you need is the Name, Last name, City and country of the receiver. This information is enough to make a transfer. You may find all these by clicking on "Payment information" in your order history and selecting the payment method you want to use. You'll see a list of receiver names there and on the right side their addresses, just choose one of them and fill in the WU/MG form.
You'll also have to fill in your information, please don't be afraid to fill all the info is required from you, the WU/MG transfers are not trackable as the CC ones it is much safer, just tell them that it is a donation or you are sending money to your friend or relative(WU/MG is not supposed for business).
Do not protect your transfer with a secret question, fill in only the necessary fields.
The collector will have a valid ID.
After the payment is made, sign in the site, open your order history , find the order you've paid for, click on "Enter WU Info" or "Enter MG info" and fill in all the fields with the exactly that info you've got from WU or MG and have used for the transfer.
After the payment info is sent it will take up to 24 hours to collect them and we'll begin processing your order.

How to Pay Via AlertPay?

Now you can pay via AlertPay ! It's very simple and safety, you need just to create your account on AlertPay. When you make a order you follow the same steps, the difference is that you chose another payment option on the list. Your have to choose the AlertPay payment option and to pay directly on the site. This payment option is very comfortable and secure.
We are always working for our customers and we hope we will win your trust.


             How and where do you ship your products?

We ship anywhere in the world. You will receive your product in a plain, simple, discreet package.

          Is there a minimum order amount limit?

We've designed this store especially for your comfortable and easy usage, so we haven't fixed any minimum order amount limit. You are free to order whatever you want and in any amount you want.
Feel free to place your order and we'll be glad to take care of the rest.


     Why is the Credit Card Payment option not available?

We are terribly sorry but we are still working on this payment option and it is not available for all the products at the moment, so if you can't pay with your Credit Card, we suggest you to use another payment option like Western Union or Money Gram. Hope on understanding on your side.

     Once my cycle is over, do I need to do anything else to come off the steroids?

You need to make adjustments when coming off your cycle. This includes reducing your caloric intake and reducing your workout schedule. You may also need to use anti-estrogens after certain and cycles to avoid side-effects.

                   Are there side-effects of steroids?

There are short and long-term side-effects of steroids. We strongly advise you to become knowledgeable on and aware of all steroid side-effects before starting to use steroids. When used smartly, many side-effects can be avoided.


                        Do you guarantee delivery?

Sure we do, we are responsible for each order ever placed. We guarantee the fact of your possession of the ordered product. So if it doesn't come in 24 days after the expected date for the international section and 15 days for the domestic one, you have to let us know and we'll reship it with no cost.


    Is your packing discreet, what about customs, what if the package is seized?

We take care a lot of our security system and the packing of the products is as discreet as possible, that's why the success rate of arrival and customs trespassing is great.
In the case a package is seized we guarantee that we'll reship it after we saw the seizure letter from customs or FDA.Please contact our Seizure documents and Orders.
                  
Do you offer domestic shipping?

NO at the present moment we do not offer domestic shipping.

                When can I see the expected arrival date of my package?

On the right side of the website you can see the user menu, "click on My orders" and all the orders you've made are displayed there.
Click on "More info" near to the order you need and you'll see all the info about it.


                      Is a signature required on arrival?

In order it is not required, it is needed in the case you've required a registered delivery.


                      What means Semi-shipped?

That means that we've released your order and began to ship it. One part of it has already been sent and is on the way to you, the rest of the order is still being processed and will be shipped within 24 hours after the first one left.


Give me the tracking number !
Do you provide tracking numbers?
Are the packages trackable?

We are using different mail services, most of the packages are trackable but the info is often not displayed.
We are not allowed to provide tracking numbers according to our security policy.Check your order history for expected dates.


           My package is late / How much I have to wait?

It is normal that mail delays occur from time to time as the mail service is not stable.
The delays are usually not big but in the case a big delay occurred, we'll have to ask you to wait up to 24 days after the expected date and let us know at the end of this time frame if the package hasn't arrived in the international section and 15 days in the domestic one.
After that you'll get further instructed.
We are sorry but this is our shipping policy and we all have to obey it.

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